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thetripman

FAQ

Good questions.

Everything people ask before they get in the car, work with us or order merch.

Rides

How much does The Tripman Experience cost?

Canada pickups are $99 CAD + 13% HST (total $111.87 CAD). USA pickups are a flat $110 USD + 13% sales tax (total $124.30 USD). European tour stops are priced in EUR at checkout. One price covers 1–4 people for a full 60-minute ride. No hidden tiers, no upsells.

Is tax included in the price?

No. The base ride price is shown first and tax is added at checkout as its own line, so you see exactly what you're paying. Your Stripe receipt itemizes the breakdown too.

Will I be featured in a Tripman video?

Being featured is not guaranteed. Whether a moment from your ride ends up on our channels depends on the energy of the night and a bit of luck. Some rides become highlights, some stay private, and that's part of the experience.

How far in advance should I book?

At least 24 hours ahead is best. For weekends and peak times, 48–72 hours ahead is ideal.

What is your cancellation policy?

Online changes and cancellations are disabled. If you need to request a change or cancellation, email partnerships@thetripman.com. All sales are final and refunds are not available, except where required by law.

What areas do you serve?

We pick up across the Greater Toronto Area: Toronto, Mississauga, Vaughan, Markham and Richmond Hill. The booking form shows every city we're servicing on your date, including tour stops in other cities. Not listed? Send us a message and we'll tell you if a tour is coming your way.

What payment methods do you accept?

All major credit and debit cards and supported digital wallets, processed securely by Stripe at the time of booking.

Collaborations

How do interviews and brand collaborations work?

Pick an option on the Work with me page (or send a general request) with your idea, timing and budget. The team replies with availability, deliverables and a quote. Nothing is booked or charged until both sides agree.

Can The Tripman come to our event?

Yes. Private parties, launches and brand activations are all possible, in Toronto, tour cities or elsewhere. Send the date and city and we'll quote it.

Store

Where does merch ship?

Store orders ship within Canada and the USA, usually within 5–10 business days. You'll get an email with tracking as soon as your order leaves.

Can I return or exchange an item?

Unworn items with tags can be returned or exchanged within 14 days of delivery. See the Shipping & Returns page for the details.

Still curious?

A real person answers every message.